If you are facing issues while using Alexa then do not worry as these problems can be fixed very easily, if you follow the steps mentioned below. However, if nothing works, then get in touch with the technical support team for help and assistance.
Check the Wi-Fi Connection
For Alexa to work properly it needs to have a proper internet connection. If the device is connected to poor network or weak wi-fi connection. Then you can try a few things to resolve this problem.
First of all, check the status of the network connection. You can check the LED light at the bottom of the device, with white indication connected and orange light indicating no network. Once you are sure about the network connection you can try the following methods to resolve the network connection issue.
- Try restarting the router and then turn off the Alexa device and turn it on again.
- If a restart does not help with Alexa not working problem then check if nothing is interfering with the wi-fi signals. Try placing the Alexa device closer to the router to receive better signals.
- You can also improve the wi-fi network by disconnecting other devices connected to the same network.
These are some of the methods that you need to follow to resolve Alexa not working issue. However, if these do not work then getting help from the technical support team is the best solution.