2. Amazon Fire TV Remote Won’t Communicate with Stick
When the remote doesn’t work or you have an unresponsive screen.
The best thing for firestick troubleshooting is to start by rebooting and correcting both the devices. Power off the Amazon Fire TV stick, & powering it back on. Be sure that the Amazon Fire TV stick is fully charged, again hold the home button for 5-10 seconds to pair the remote again.
· Low Batteries
Replace the batteries in the remote. Check out the spring under the battery for ensuring that the batteries make full contact with the metal.
· Faulty Remote Buttons
If the firestick remote is not working properly, then simply replace the remote buttons.
3. Video with No Sound
If your fire tv stick is showing you the video but no noise then you can follow these firestick troubleshooting steps:
· Receiving Device is Muted
Make sure that the receiving device is not muted. Check the volume settings for this.
· Fire TV Stick Is Not Compatible with External Speakers
Your firestick may not be compatible with external speakers you are using. To solve the firestick troubleshooting case of this, try turning your audio settings to default.
· Incorrect Audio Settings
Audio setting on fire TV stick must be right. For this, go to the home screen, enter the settings, select Dolby digital output option & set off the Dolby digital plus.
· Faulty HDMI Port
Try plugging the Fire tv stick in another device for analyzing the HDMI port whether it’s performing or not. If there is no sound, your tv stick has a faulty HDMI port.